Shipping policy

At B.Saly, we want your shopping experience to feel as smooth and easy as using our trolley. We currently deliver across the United Arab Emirates.

Order Processing

Orders are processed from Dubai, United Arab Emirates.

Once your order is placed, our team will review, prepare, and pack your items carefully before handing them over for delivery.

Orders are usually processed during our working hours:

Saturday – Thursday
9:00 AM – 9:00 PM GST

Orders placed outside working hours, on Fridays, or during public holidays may be processed on the next working day.

Delivery Areas

We currently ship across the UAE, including:

  • Dubai
  • Abu Dhabi
  • Sharjah
  • Ajman
  • Ras Al Khaimah
  • Fujairah
  • Umm Al Quwain
  • Al Ain and other UAE areas where delivery is available

Delivery Time

Estimated delivery time is usually 1–3 working days after the order has been confirmed.

Delivery times may vary depending on your location, courier availability, public holidays, high-demand periods, or circumstances outside our control.

Delivery Fees

Shipping fees, if applicable, will be shown at checkout before you complete your order.

From time to time, B.Saly may offer free delivery promotions. These offers will be applied according to the terms shown on the website or at checkout.

Order Confirmation

After placing your order, you will receive an order confirmation by email or SMS, depending on the contact details provided at checkout.

Please make sure your phone number, delivery address, and email address are correct to avoid delivery delays.

Failed Delivery Attempts

If the courier is unable to reach you or deliver your order due to an incorrect address, unavailable recipient, or unanswered calls, the delivery may be rescheduled.

Additional delivery charges may apply if the order needs to be re-delivered.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of receiving your order.

To help us resolve the issue quickly, please share:

  • Your order number
  • Clear photos or videos of the item
  • A short description of the issue

Our team will review the case and guide you through the next steps.

Returns

B.Saly offers 30-day easy returns on eligible items.

Items must be unused, clean, and returned in their original condition and packaging.

For more details, please refer to our Return & Refund Policy or contact our team directly.

Contact Us

For delivery questions or order support, you can contact us at:

Email: hello@bsaly.com
WhatsApp: +971501550929
Location: Dubai, United Arab Emirates
Working Hours: Saturday – Thursday, 9:00 AM – 9:00 PM GST