Refund policy
Our promise
We want you to love your B.Saly. If something isn't right, you have 30 days from the day you receive your order to request a return.
What can be returned
To be eligible, the item must be:
- Unused, clean and in the same condition you received it
- In its original packaging, with all parts and accessories
- Accompanied by your order number or proof of purchase
What cannot be returned
- Custom or personalised orders
- Gift cards
- Items that show signs of use, damage caused after delivery, or missing parts
How to start a return
- Message us on WhatsApp at +971 50 155 0929 or email hello@bsaly.com with your order number and the item you want to return.
- We'll confirm whether the item is eligible and arrange the return with you.
- Returns sent back without contacting us first cannot be accepted.
Return shipping
Return shipping is free if the item is damaged, defective or not what you ordered. For all other returns, the return delivery cost is covered by the customer.
Damaged, defective or wrong items
Please check your order when it arrives. If anything is damaged, defective or incorrect, contact us within 24 hours of delivery with your order number and clear photos or a short video. We'll arrange a replacement or a full refund at no cost to you.
Exchanges
Want a different cover colour or design? Contact us and we'll arrange an exchange for an item of the same price, subject to stock.
Refunds
Once we receive and inspect your return, we'll let you know whether it is approved. Approved refunds are issued to your original payment method within 5–10 working days. Your bank or card provider may take a few extra days to show it.
Questions?
Contact us about any return or refund:
WhatsApp: +971 50 155 0929
Email: hello@bsaly.com
Address: B.Saly, Dubai, United Arab Emirates
Working Hours: Saturday – Thursday, 9:00 AM – 9:00 PM GST